Delivery, Returns & Exchanges

The first portrait of Sandy, Beijing 2015.

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Portrait typically take about 14 business days to complete once your reference picture is confirmed and accepted. Every piece will be delivered directly to your door. Please let me know before ordering about a particular date and destination if the pet portrait is a gift. I cannot always guarantee the delivery time 100%, but rest assured I always try my best!


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SHIPPING


Destination:
Mainland China
Standard Delivery (with tracking)

Estimated Delivey Time:
Approx. 5~7 Days

Rate: First Item £5 GBP, each additional £3 GBP

Destination:
Hong Kong Standard Delivery (with tracking)

Estimated Delivey Time:
Approx. 7~10 Days 

Rate: First Item £9 GBP, each additional £5 GBP

Destination:
International Standard Delivery (with tracking)

Estimated Delivey Time:
Approx. 14~21 Days

Rate: First Item £18 GBP, each additional £5 GBP


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RETURNS & EXCHANGES:

Every Bespoke Pet Portrait is unique and special, take hours to complete. Because of this,

I don't accept returns, exchanges or cancellations

But please contact me if you have any problems with your order.

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CUSTOMS & IMPORT TAXES:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.